WARNING: this information is liable to change depending on updates to Google Wifi functions. Please do not hesitate to let us know of any changes from the instructions below.
The Google Wi-Fi router offers a unified Wi-Fi network (i.e. the 2.4 GHz and 5 GHz frequencies are united under the same network name)
Unfortunately Google Wi-Fi does not allow you to deactivate the 5ghz network or to separate the 2 networks on 2 different names
This causes problems with many devices including Konyks devices
To be able to connect a Konyks device, your phone must be connected to your 2.4 Ghz WiFi network.
As Google Wifi is not adjustable, here are the options available to you:
- Connect your phone directly to your Internet operator box (and not to the Google Wi-Fi which is connected to it) for the time of installation.
- Move about 20m away from your Google Wifi before connecting to the network. Indeed beyond a certain distance your phone will automatically connect in 2.4 Ghz instead of 5Ghz. When your phone is connected to 2.4 Ghz you can start pairing Konyks devices
On Android phone you can check with which frequency band you are connected by going to Settings / Wifi / Advanced functions