Privacy Policy

Effective date: June 2018, last modified Jan 2021

Congratulations on your purchase of Konyks equipment.

You are about to start to use the Konyks software (iOS or Android app). Any information you share with us (for example for setting up a Konyks account) will help us to provide you with Konyks services and improve them to make them even more efficient.

Here we detail our methods of collecting and using information, and how we protect your privacy. For the purposes of this privacy policy, "personal data" means information that can be used to identify a person, either from that information alone or from that information and other information to which we have access to. about that person. We collect personal and non-personal data to enable and facilitate the best possible user experience.

What information is collected and how do we use it?

In order to provide our services to you, we will ask you to provide the personal data necessary to operate these services. If you do not provide your personal data, we may not be able to provide the services that accompany our products, including the remote control of devices.

1. Konyks Account Information
   Personal data collected when creating a Konyks account may include personal information such as your email address or mobile phone number. This information helps to activate, manage and obtain the service of Konyks. Your nickname, profile picture, country and time zone will be connected to your account so that you can easily view our product and service.

2. Mobile phone information
   Your device model, operating system, unique device identifier, IP address, Konyks software version number, access type and model etc. will be collected so that you can receive notifications. This is essential basic information that we need to collect from you.

3. Connected Device Information
   All information about connected devices will be collected so that you can control them remotely through mobile APPs.

4. Image / Video
   The image or video acquired by your camera will be collected and used to provide mobile surveillance and alarm service to you.

5. Feedback
   We are always here to receive your comments or suggestions so that your problems or device failure are fixed the first time.

6. User Scenarios
   While you are using functions such as scenario, automation, etc., we collect your settings information which enables us to provide intelligent scenario service to you.

7. Data collected when placing an order online
   When you place an order online, we collect data necessary for the delivery of your order (name, first name, address, telephone number, email address)

How are personal data used?

• To control the smart devices you have purchased.

• To provide our products and services to you, to process your orders, to perform contractual obligations between you and us, to ensure the functions and security of our products, to verify your identity, to prevent and trace fraudulent or improper use.

• To develop our products and services, as well as general and statistical information.

• To communicate with you, including providing you with notifications or emails about updated or launched products and services. This includes information relating to new possibilities and compatibilities offered by the Konyks ecosystem

• To provide you with marketing materials and promotion on our products and services (please note that you can unsubscribe at any time).

• Personalize product design and provide you with tailored services, for example, recommending and displaying information and advertisements about products that are right for you, and inviting you to participate in surveys relating to your use of the Konyks device.

• To conduct inquiries regarding our products and services.

• If you participate in our sweepstakes, contests or other promotions, we may use your personal data to manage such activities.

• Provide maintenance services, monitor software licenses, improve our products or analyze the efficiency of our operations.

Who do we share your information with?

Unless explicitly stated otherwise, we will keep all your personal information confidential. Disclosure to third parties may include the scenarios listed in this section below. You should be aware that when Konyks shares your personal data with a third party under any of the circumstances described in this section, Konyks will ensure that such third parties are subject to the practices and obligations of complying with your data protection and privacy laws. country. Konyks will contractually ensure that foreign third party service providers comply with applicable privacy standards in your home jurisdiction.

Disclosure to Tuya Group Companies and Third Party

Service Providers Konyks Cloud Services are operated by Tuya Smart Company of Tuya Group. In order to facilitate business operations, the Tuya entity that collects your personal data may, from time to time, disclose your personal data to other Tuya group companies (in communications, social media, technology or the cloud) or to our third-party suppliers such as carriers, delivery service providers, telecommunications companies, data centers, data storage facilities and customer service providers, agents, related companies and / or other third parties (together "third party service providers”). These third party service providers will process your personal data on behalf of Konyks or Tuya for one or more of the purposes listed above. Personal data will only be shared by Konyks to provide or improve our products or services and will not be shared for marketing purposes.

Disclosure to Third

Parties Konyks may disclose your personal data without further consent as required or permitted by law in the following cases:

• Cases in which disclosure is required or permitted under applicable laws and / or regulations;

• Cases in which disclosure is necessary to respond to an emergency that threatens the life, health or safety of the individual or of another individual;

• Cases in which disclosure is necessary for the prevention of a crime or legal proceedings;

• Cases in which the purpose of such disclosure is clearly in the best interests of the individual, and if consent cannot be obtained in a timely manner;

• The cases in which disclosure is necessary for any investigation or proceeding;

• Where disclosure is made to an officer of a prescribed law enforcement agency upon production of a written authorization signed by the head or director of that law enforcement agency, or a person of the same rank certifying that personal data is necessary; the functions or duties of the officer; and / or in cases where the disclosure is made to a public body and such disclosure is necessary in the public interest.

Location informations:

When you activate location-based functions through authorization settings on your mobile device, we will collect and process your location information to activate certain functions, such as pairing with your smart devices. In addition, we may collect information about your precise or inaccurate geolocation in real time when you use certain devices or services, such as robot cleaners and the weather service.

Based on your consent, when you activate the geofencing feature on with your devices, your location information will be generated and shared with Google Map services. Please note that Google has corresponding data protection measures, which you can consult the data protection conditions of Google for more details: https://privacy.google.com/businesses/gdprservices/

The function “Scenario / when the place changes ”allows you to automatically turn on or off your KONYKS equipment when you arrive or leave your home. This function requires access to the location even when the app. is closed or not in use, it continues to use background location in order to trigger these automations

This function does not upload any data to the cloud and is not used for advertising or other purposes

You can opt out of the use of your location information by managing the permission settings, after which we will stop collecting and using your location information.

Other Information

We use statistical data that does not specifically identify you (non-personal data) to assist you in our operations and to improve our products and services and to provide you with a better user experience. Here are some of the non-personal data we may collect and how we use it:

• When you create a Konyks account, download our software, register on our e-commerce site, participate in online surveys, or interact with us, we may collect your language preferences, postal code, area code and time zone with which you use our products and services, as well as your occupation.

• When you agree to participate in our user experience improvement program, we may collect statistics relating to your use of features of our products, on an anonymous basis. This may include information relating to your use of our official website, our products and services. In the event of a breakdown or abnormal outage, we may collect information about your mobile device to diagnose the problem.

• When you use our services or functions based on location information, eg. performing location research, taking advantage of advertising, using weather functions, accessing information based on maps, etc., we may collect your geographic information.

• When you use our website, online services, interactive applications, e-mail messages and advertisements, we may use cookies and other technical elements (eg pixel labels) to collect and store non-personal data . These allow us to provide you with a better experience and improve the overall quality of our services, eg. by saving your preferred language settings, sending emails in a readable format, to determine if emails have been opened or not, etc.

• When you use the internet browser to use our products and services, we may collect tracking information eg. IP address, browser type, language, referral source, operating system, date and time stamp, and click-through rate data. When you use and activate your Konyks device for the first time, the device's unique identification code and approximate geographic information may be collected.

Retention period of data and information

• Data necessary for order management and invoicing: throughout the duration of the commercial relationship and ten (10) years for accounting obligations.

• Data necessary for carrying out loyalty actions and prospecting: throughout the duration of the commercial relationship and three (3) years from the last purchase.

• Data relating to means of payment: this data is not kept by the company Apynov. They are collected during the transaction and are immediately deleted upon payment of the purchase.

• Data necessary for the realization of the remote control service of the devices: During all the activity duration of your Konyks account. To delete the data refer to the chapter below

Deleting information

If you wish, you can delete all information from the Konyks application via “Profile - Settings - Account - Account and Security - Close the account “

For any request relating to your personal data, you can contact us by email at assistance@konyks.com or via our form for assistance.

Transferring your information

If you need to transfer your account information, please contact us by email at assistance@konyks.com